FAQ

Can I buy individual boxes or do I have to sign up for a subscription?

Yes! You can pick and choose any box to purchase or sign up for a prepaid subscription to get a new box every month. We offer 1-month, 3 months, 6 months, and 12 months subscriptions.

Can I cancel my subscription and/or receive a refund?

You can cancel anytime by logging into your OTPlan account or contacting us.

In order to receive a refund, you must request one before we ship your box. We are unable to provide refunds for boxes that have already shipped.

Where do you ship to?

We currently ship within the US and Canada.

Shipping within the contiguous United States is free.

If you are outside of our shipping zones and you frequently purchase online from the US, some of our clients recommend a service like ‘Ship it To’ to be able to receive your packages internationally.

Where is my package?

We will send you an email with the tracking information for your order. Note that some orders might be divided into multiple shipments.

Please be advised that due to COVID-19, there might be delays in processing your order and shipping timelines.

If you order a pre-order product, the product description will list when the product will be available. We generally ship pre-order items around mid-month.

Who pays import/customs fees for international orders?

If you’re buying one of our products and are located outside of the United States, import and customs fees might be due. OTPlan is not responsible for these fees and will not collect these fees.

When your package arrives at the border, the applicable customs duties will be assessed and must be paid before they can be delivered. Based on the quantity of the packages and their shipping destination, there may be no cost at all.

Our shipping carrier will contact you directly if any import and customs fees are due. Please include your phone number when completing the checkout process.

What can I do if an item in my box broke?

Each box is checked before we ship it out.

However, if an item broke during shipping, please contact us within 3 days of receiving your box and we will gladly assist you.

We cannot be responsible for items that are broken during or after use.

What if my box is lost or stolen?

Every box comes with tracking and is domestically insured by USPS or UPS for up to $100.

We are not responsible for lost/stolen packages once marked as delivered by the carrier or inaccurate addresses entered by the buyer.

All claims for lost/stolen items can be made through USPS’s or UPS’s official website using your tracking number or made at your local post office.

Please ensure there is a secure location for you to receive packages or request boxes to be held at your local post office for pick up to ensure safe delivery.

What age group are these boxes for?

Our boxes are intended for children ages 3+.

However, this is a general guideline as children with special needs have different skill levels and developmental abilities. 

Always supervise your child to make sure that the items in the box are being used appropriately.

What is included in Skills in a Box package?

‘Skills in a Box’ is a monthly box with all the materials and instructions needed to keep working and promoting skill development and support academic standards in the convenience of your home.

You can purchase a 6-month or 12-month subscription or buy individual boxes without a subscription.

The materials included in each box are listed on the product page.

You can view a list of all available ‘Skills in a Box’ packages here.

What is included in OTPlanDough package?

OTPlanDough are themed playdough kit boxes.

The large boxes are shipping with 3 colorful home-made and toxic-free playdough balls and can be purchased with scented/unscented variations.

Together with the included themed manipulatives and props, our OTPlanDough kits provide tactile input and promote fine motor skills, bilateral coordination, visual perception skills, language, creativity, and imagination.

How do I contact customer service?

You can contact us using any of the following methods:
– Fill the form on the Contact Us page.
Chat with us
– Call us at (949) 239-1060. Monday – Saturday 8am – 6pm PST.