FAQ

Where do you ship to?

We currently ship only within the US and Canada.

Shipping within the contiguous United States is free.

If you are outside of our shipping zones and you frequently purchase online from the US, some of our clients recommend a service like ‘Ship it To’ to be able to receive your packages internationally.

What can I do if an item in my box broke?

Each box is checked before we ship it out.

However, if an item broke during shipping, please contact us within 3 days of receiving your box and we will gladly assist you.

We cannot be responsible for items that are broken during or after use.

What if my box is lost or stolen?

Every box comes with tracking and is domestically insured by USPS or UPS up to $100.

We are not responsible for lost/stolen packages once marked as delivered by the carrier or inaccurate addresses entered by the buyer.

All claims for lost/stolen items can be made through USPS’s or UPS’s official website using your tracking number or made at your local post office.

Please ensure there is a secure location for you to receive packages or request boxes to be held at your local post office for pick up to ensure safe delivery.

What age group are these boxes for?

Our boxes are intended for children ages 3+.

However, this is a general guideline as children with special needs have different skill levels and developmental abilities. 

Always supervise your child to make sure that the items in the box are being used appropriately.

What is included in Skills in a Box package?

Skills in a Box is a monthly box with all the materials and instructions needed to keep working and promoting skill development in the convenience of your home.

The materials included in each box are listed on the product page.

You can view a list of all available Skills in a Box packages here.

How do I contact customer service?

You can contact us using any of the following methods:
– Fill the form on the Contact Us page.
Chat with us
– Call us at (949) 239-1060. Monday – Saturday 8am – 6pm PST.